FAQs

FAQs

Pooch & Whiskers

Choosing the right products for your dog matters. Here are clear, honest answers from our team to help you make confident decisions.

Products & Quality

Q Are your dog toys safe and non-toxic?
Yes. All Pooch & Whiskers toys are made using pet-safe, non-toxic materials such as natural rubber and durable fabrics. Each product is designed with safety, durability, and everyday use in mind.
Q How do I choose the right toy for my dog?
It depends on your dog's chewing style. For light chewers, softer toys work well. For stronger chewers, we recommend more durable options. Always supervise play and replace toys that show signs of wear.
Q Are your jackets comfortable for everyday wear?
Absolutely. Our jackets are designed with ergonomic fits and advanced materials to ensure comfort, flexibility, and protection in different weather conditions.
Q What makes your beds and mats different?
Our beds and mats are engineered for both comfort and durability. They are designed to support your dog's body while remaining breathable, easy to maintain, and suitable for daily use.

Orders, Shipping & Guarantee

Q What is your Tail-Wag Guarantee?
It's simple. If your dog doesn't love a product in unused condition, you have 30 days to request a hassle-free return.
Q How long does shipping take in Canada and the US?
Orders typically arrive within 5–10 business days after dispatch. Duties and applicable charges are calculated at checkout where applicable.
Q Can I change or cancel my order?
We process orders quickly. Contact us as soon as possible via email or live chat, and we will do our best to assist before the order ships.

We're Here to Help

Still have questions? Our support team is made up of real people who care about dogs and great products.

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