Privacy Policy
We value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party providers)
Order Information
- Products purchased
- Order history
- Transaction details
Device & Usage Information
- IP address
- Browser type
- Pages visited
- Time spent on our site
- Cookies and tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your orders or inquiries
- Provide customer support
- Improve our website and customer experience
- Send marketing emails (only if you opt in)
- Detect and prevent fraud or unauthorized activity
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Marketing and analytics partners (such as Google or Meta)
- Website hosting platforms (e.g., Shopify)
These parties only receive the information necessary to perform their services.
Cookies & Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Understand user behavior
- Personalize your experience
- Deliver relevant advertising
You can manage or disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Opt out of targeted advertising
Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.
Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, we're here to help.
Business Name: Pooch & Whiskers
support@poochandwhisker.com